Refund & Cancellation Policies

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Goods

 

We can only offer refunds on orders that have not been fulfilled.

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We apologize for the inconvenience, but once an order has been fulfilled we are unable to offer refunds. We use a 3rd party printer and sometimes their products may run small, so when in doubt, please order up a size. If you received an item that you believe to be damaged or defective, we will be happy to exchange it out for a new item. If you are not satisfied with your purchase, contact us and we will do our best to find a solution for you.
 

Thank you for your understanding, we appreciate your business!

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Events

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Weather Cancellation

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Events and activities are not expected to be rescheduled due to inclement weather. We adventure rain or shine here in the Pacific Northwest! 

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Trips / Events will only be canceled and/or rescheduled in the event of true weather-based safety concerns. A full refund will be issued to event participants in the event of trip event cancellation for paid events.

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Participant Cancellation (Paid Events)

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Mountains Sea and She - Outdoor Adventures cannot issue refunds. In the event of participant cancellation vouchers will be issued for future events at the following rates:

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• 21+ days prior to event date - 50% of event payment

• 14 - 20 days prior to event date - 25% of event payment

• 0 - 13 days prior to event date - No vouchers offered

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We also strongly encourage clients to consider the purchase of travel insurance for all Mountains Sea & She - Outdoor Adventures paid events. Travel insurance will reimburse eligible program fees in the event of a health-based cancellation. We recommend Trip Assure with the inclusion of ‘Cancel For Any Reason’ coverage.

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No Shows / After Trip

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Mountains Sea & She - Outdoor Adventures will not issue refunds or vouchers in the event of no-shows or after an event has already been completed.

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Mountains Sea & She - Outdoor Adventures Cancellation

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Mountains Sea & She - Outdoor Adventures reserves the right to cancel events due to insufficient registration or unforeseen circumstances. (Ex. Safety concerns, leader availability, etc.)

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Participants will receive a refund in the amount of the event registration fee in the event of Mountains Sea & She - Outdoor Adventures cancelled events. We are not responsible for any other expenses incurred by event participants to attend this event. We reserve the right to cancel an event up to 3 days prior to the event date.

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